Our Commitment
At Yurelo Casino Hotel, we are committed to promoting responsible gaming and providing a safe, enjoyable entertainment experience for all our guests. We believe that gambling should be an enjoyable leisure activity and not a means to solve financial problems or escape personal difficulties.
Our responsible gaming program is designed to prevent underage gambling, help those who may have a gambling problem, and ensure that gambling remains a form of entertainment rather than a source of harm.
Responsible Gaming Principles
Gambling Should Be Entertainment
Gambling should be approached as a form of entertainment and not as a way to make money or escape problems.
Set Financial Limits
Always set a budget before you begin gambling and stick to it. Only gamble with money you can afford to lose.
Time Management
Set time limits for your gambling sessions and take regular breaks. Balance gambling with other activities.
Make Informed Decisions
Understand the games you play, including the odds and house edge. Remember that gambling outcomes are random.
No Underage Gambling
Gambling is strictly for adults 21 years and older. We strictly enforce age verification procedures.
Avoid Alcohol and Emotional Gambling
Don't gamble when under the influence of alcohol or when emotionally upset, as it may affect your decision-making.
Signs of Problem Gambling
It's important to recognize the signs that gambling may be becoming a problem. These can include:
- Spending more time or money on gambling than intended
- Gambling to escape problems or relieve stress
- Lying about how much time or money is spent on gambling
- Borrowing money or selling possessions to fund gambling
- Neglecting work, school, family, or personal needs because of gambling
- Trying unsuccessfully to cut back or stop gambling
- Feeling irritable or restless when not gambling
- Chasing losses by continuing to gamble to recover money
- Jeopardizing significant relationships, career opportunities, or educational pursuits due to gambling
- Relying on others to provide money to relieve desperate financial situations caused by gambling
Our Responsible Gaming Measures
Staff Training
All Yurelo Casino Hotel staff members receive comprehensive training on responsible gaming. Our team is equipped to provide information about responsible gaming, recognize signs of problem gambling, and offer assistance to guests who may need support.
Age Verification
We strictly enforce age restrictions. All guests must be at least 21 years of age to enter the casino floor or participate in any gaming activities. Valid identification is required and will be verified upon entry.
Self-Exclusion Program
We offer a self-exclusion program for guests who wish to restrict their access to our casino. Through this program, individuals can voluntarily ban themselves from entering our casino for a specified period or permanently.
Time and Money Management Tools
We provide resources to help guests manage their time and money while gambling, including:
- Time limit reminders
- Deposit limits
- Loss limits
- Session limits
Responsible Gaming Information
Information about responsible gaming is prominently displayed throughout our casino and on our website. We provide brochures, signage, and digital resources that explain the risks of gambling, how to gamble responsibly, and where to find help if needed.
Resources for Help
If you or someone you know may have a gambling problem, help is available. We encourage you to contact any of the following resources:
National Problem Gambling Helpline
Phone: 1-800-522-4700
Text: 1-800-522-4700
Chat: ncpgambling.org/chat
Available 24/7, confidential, and toll-free
Gamblers Anonymous
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem.
National Council on Problem Gambling
Provides resources, treatment options, and information about problem gambling.
Yurelo Responsible Gaming Office
Phone: +1 (555) 123-4570
Email: [email protected]
Our dedicated team is available to provide information, resources, and assistance with self-exclusion.
Parental Responsibility
Parents and guardians should be aware that gambling is strictly for adults. Never leave children unattended at our casino hotel. We provide supervised children's activities and facilities for families with children, but the casino floor is strictly limited to guests 21 years and older.
We encourage parents to discuss the risks of gambling with their children and monitor their online activities to prevent access to gambling websites.
Contact Us
If you have any questions or concerns about our responsible gaming practices, or if you need assistance, please don't hesitate to contact our Responsible Gaming Office:
Yurelo Casino Hotel Responsible Gaming Office
Phone: +1 (555) 123-4570
Email: [email protected]