Introduction
At Yurelo Casino Hotel, we understand that plans can change. Our cancellation policy is designed to be fair and transparent, providing flexibility while allowing us to manage our operations effectively. This policy applies to room reservations, dining reservations, event bookings, and spa appointments.
Room Reservation Cancellation Policy
Our room cancellation policy varies depending on the type of reservation, rate plan, and time of year. Please review the specific terms and conditions associated with your reservation at the time of booking.
Standard Reservations
For standard room reservations, cancellations must be made at least 48 hours prior to the scheduled arrival date to avoid charges.
Cancellations made less than 48 hours before arrival will result in a charge equal to one night's stay.
No-shows (failure to arrive without cancellation) will be charged for the first night of the reserved stay.
Non-Refundable Rates
Some room rates are offered at a discount in exchange for being non-refundable.
These reservations cannot be cancelled or modified without forfeiting the full payment.
These rates will be clearly marked as "Non-Refundable" during the booking process.
Group Reservations
For group bookings (5 or more rooms), special cancellation terms apply.
Cancellations must be made at least 14 days prior to arrival to avoid charges.
Cancellations made 7-13 days before arrival incur a 50% charge of the total reservation value.
Cancellations made less than 7 days before arrival incur a 100% charge of the total reservation value.
Peak Season & Special Events
During peak seasons, holidays, and special events, stricter cancellation policies may apply.
These periods typically require cancellation 7-14 days in advance to avoid charges.
The specific policy will be communicated during the booking process.
Early Departure Policy
If you check out before your scheduled departure date, you may be charged for the remainder of your reserved stay. We recommend notifying the front desk as soon as possible if your plans change during your stay.
Dining Reservation Cancellation Policy
Fine Dining Restaurants
For our premium dining venues (Le Royale, The Grill):
- Cancellations must be made at least 24 hours in advance.
- Late cancellations or no-shows may result in a cancellation fee of $50 per person.
- For private dining or large groups (8+ guests), cancellations must be made 48 hours in advance to avoid a 50% charge of the estimated bill.
Casual Dining Restaurants
For our casual dining venues (Café Parisienne, Silk & Spice):
- We appreciate notification of cancellation at least 4 hours in advance.
- No penalty for cancellations, but repeated no-shows may affect future reservation privileges.
- For groups of 10 or more, 24-hour cancellation notice is required to avoid a service charge.
Special Dining Events
For special dining events, tastings, and chef's table experiences:
- Typically require 72-hour cancellation notice.
- Late cancellations may incur a charge of the full event price per person.
- Some events may require pre-payment and have unique cancellation terms, which will be specified at booking.
Event Booking Cancellation Policy
For meetings, conferences, weddings, and other private events:
| Time of Cancellation | Cancellation Fee |
|---|---|
| More than 90 days before event | Full refund of deposit minus a $250 administrative fee |
| 60-90 days before event | Loss of deposit (typically 25% of estimated total) |
| 30-59 days before event | 50% of the estimated total event cost |
| Less than 30 days before event | 100% of the estimated total event cost |
All event bookings require a signed contract with specific terms and conditions. Please refer to your contract for the exact cancellation policy applicable to your event.
Spa and Wellness Cancellation Policy
- Individual spa treatments must be cancelled at least 24 hours in advance to avoid a 50% cancellation fee.
- Cancellations made less than 4 hours before the appointment or no-shows will be charged the full service amount.
- Group spa bookings (3+ people) require 48-hour notice for cancellation to avoid charges.
Force Majeure
In the event of circumstances beyond your control (such as severe illness, death in the family, natural disasters, or government travel restrictions), we may waive cancellation fees at our discretion. Supporting documentation may be required.
Similarly, if Yurelo Casino Hotel is unable to provide the reserved accommodations or services due to circumstances beyond our control, we will attempt to provide alternative arrangements or issue a full refund.
How to Cancel
Reservations can be cancelled through the following methods:
Online
Log in to your account on our website and navigate to "My Reservations" to cancel or modify your booking.
By Phone
Call our reservations department at +1 (555) 123-4567, available 24/7.
By Email
Send a cancellation request to [email protected], including your reservation details.
Important: For all cancellations, please retain your cancellation confirmation number or email as proof of cancellation.
Changes to This Policy
Yurelo Casino Hotel reserves the right to modify this cancellation policy at any time. Changes will apply to new reservations made after the policy modification date.
Contact Information
If you have any questions regarding our cancellation policy, please contact us at:
Yurelo Casino Hotel Reservations
Phone: +1 (555) 123-4567
Email: [email protected]